Privacy Policy

1. Introduction

Aetherlyn Hosting ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We collect the following types of information:

• Account information: Username, email address, and password (stored encrypted) when you register
• Billing information: Payment details processed securely through Stripe. We do not store your full card details
• Usage data: Server activity logs, resource usage statistics, and panel interactions
• Technical data: IP addresses, browser type, and operating system for security and abuse prevention

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our hosting services
• Process payments and manage your subscription
• Send service-related emails such as account confirmations and billing notifications
• Monitor and prevent abuse, fraud, and violations of our Terms of Service
• Improve our services and troubleshoot technical issues
• Comply with legal obligations

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Stripe: For payment processing. Stripe's privacy policy applies to data shared with them
• Infrastructure providers: Our hosting infrastructure providers who process data on our behalf under strict confidentiality agreements
• Law enforcement: When required by law or to protect the rights and safety of our users

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

Server logs and activity data are retained for up to 90 days.

6. Cookies

Our website and panel use essential cookies to maintain your login session and preferences. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may affect the functionality of our panel.

7. Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to the processing of your data

To exercise these rights, contact us through the support system in your dashboard.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us through the support system in your dashboard at dash.aetherlyn.lol.